FAQs
Should I or can I bring my own food?
The answer is different depending on the dog. If your dog is on a special diet or if your dog has trouble switching foods, then we suggest bringing your own food. Please put their food in a labeled plastic container if possible. If your dog doesn’t seem to be bothered by switching food, then there is no need to bring their food. We also have a refrigerator and microwave for those dogs that need their food kept cold or warmed up.
Can I bring beds or towels for my dog to lay on?
Yes. Keep in mind that sometimes dogs get bored and will occasionally tear apart the big stuffed beds. For the dogs that like to rip stuff up we suggest a simple pad or towel. We request that all bedding be labeled or marked with your name or your dog’s name.
How long is play time?
It varies between the seasons. In the summer months your dog will be let out twice a day for 15 to 20 minutes in the play area: once in the early a.m. and again in the late p.m. hours. In the winter months they will be let on the same schedule, except in extreme weather conditions.
When there are poor weather conditions we will bring your pet into the front room to stretch out for awhile as well.
What are your checkout times?
We are open by appointment from Monday thru Saturday. We are open by appointment on Sundays 4:00 pm to 6:00 pm. The day you drop your pet off is the day the charges start. If you pick your pet up before 1:00 p.m. Monday through Saturday you will not be charged.
Ex: If you drop your dog off on Friday and pick them up on Saturday by 1:00 pm, you are only charged for one day. If you pick up after 1:00 pm on Saturday, then you are charged for two days. If you pick up your dog on Sunday, you are charged for three days, as the hours on Sundays are 4:00 pm – 6:00 pm. If you were to pick your dog up on Monday by 1:00 pm, you would only be charged for 3 days.
Can I take my dog back and put him in his run?
Unfortunately the answer is “no.” The best way to drop your dog off is to be upbeat and enthusiastic about their stay. After you check your dog in, we will ask that you take your dog’s leash off and replace it with ours. We will then have you hand the leash to us. Then give your dog a hug or pet and exit the building.
Can the dogs go outside on their own?
No. The doors are manually raised on a pulley system. This insures the heat/AC stay in the kennel and the bugs and dirt stay out.
Are there any cancellation fees if my trip changes?
No. We do not charge for canceled appointments. All we ask is that you give us a call as soon as you find out so we can give the run to someone else’s pet.
Do you charge to administer medication?
No. We do not charge for giving pills to dogs. We generally use pill pockets, but we will use cheese or peanut butter to make the pills more pleasing to take.
Do you give insulin shots?
Yes. Occasionally we will get a dog that needs insulin shots. We ask that you bring two bottles, just in case one breaks.
Where do you take our dog if there is an emergency?
Our first choice is to consult your veterinarian for a course of action. If it is non-life threatening and your vet is not available, we have vets in our area that will help. If it is life threatening we will transport your pet to Blue Pearl in Overland Park.
Will you take our dog up to your house and have them sleep with you?
No. We have too many dogs in our house sleeping with us already.
Do you let dogs play with each other?
No. There is no group play. Only family dogs are allowed to go out together in the play area.
Can I bring their kennel?
Yes, as long as it can fit through a 2 foot opening. Many smaller dogs tend to feel overwhelmed in a large area. When they have their own cage/kennel we suggest owners bring it with them.
What days of the year are you closed for drop off and pick up?
New Year’s Day
Memorial Day
4th of July
Labor Day
Thanksgiving Day
Christmas Day
